References
This paper outlines a framework for examining the service recovery process and then reports on an empirical study to test this framework. The results not only validate much of what is anecdotally claimed by researchers and casual observers of service industries, but also highlight the role of operational activities in service recovery To address this issue this paper synthesizes existing theory through a comprehensive literature review published on the topic by drawing general characteristics of Service recovery (SR) is a process which is used to recover from a service failure. In this paper, service recovery consists of four dimensions, i.e., apology, redress, explanation and promptness. This study aims to measure the effects of more by Meysam Doaei 20 Management, Mathematics, Statistics, Toxicology
· Service recovery has attracted serious research attention in the recent past. Purpose of this paper is to review service recovery research, classify research articles according to their approaches and methodologies, and find the gaps in the literature for better service recovery blogger.com: Anupam Krishna, G. S. Dangayach, Rakesh Jain This paper outlines a framework for examining the service recovery process and then reports on an empirical study to test this framework. The results not only validate much of what is anecdotally claimed by researchers and casual observers of service industries, but also highlight the role of operational activities in service recovery This paper provides a view of the complexity to implement a service recovery model. The contribution is twofold. First, perspectives from the frontlines
Service recovery has attracted serious research attention in the recent past. Purpose of this paper is to review service recovery research, classify research articles according to Estimated Reading Time: 6 mins Notably, research has revealed that, due to the risks involved and characteristics associated with service-based businesses, firms make very few commitments regarding Estimated Reading Time: 9 mins To address this issue this paper synthesizes existing theory through a comprehensive literature review published on the topic by drawing general characteristics of
· Service recovery has attracted serious research attention in the recent past. Purpose of this paper is to review service recovery research, classify research articles according to their approaches and methodologies, and find the gaps in the literature for better service recovery blogger.com: Anupam Krishna, G. S. Dangayach, Rakesh Jain Purpose ‐ The aim of this study is to propose a method for assessing the service recovery performance of a manufacturing company with value-added services. Service recovery performance is assessed Estimated Reading Time: 6 mins This paper provides a view of the complexity to implement a service recovery model. The contribution is twofold. First, perspectives from the frontlines
Service recovery (SR) is a process which is used to recover from a service failure. In this paper, service recovery consists of four dimensions, i.e., apology, redress, explanation and promptness. This study aims to measure the effects of more by Meysam Doaei 20 Management, Mathematics, Statistics, Toxicology This paper outlines a framework for examining the service recovery process and then reports on an empirical study to test this framework. The results not only validate much of what is anecdotally claimed by researchers and casual observers of service industries, but also highlight the role of operational activities in service recovery This paper investigates the influence of service recovery in the consumer's complaint intention to obtain benefits on the cruise industry. The research
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